Terms and Conditions
Effective Date: 22nd April 2026
These Terms and Conditions set out the basis on which Padiham Airport Transfers provides private hire vehicle services in the United Kingdom. By making a booking with us, you agree to these Terms and any booking-specific information shown at the time of reservation.
1. Company Details
Padiham Airport Transfers is a private hire operator licensed by Pendle Borough Council under applicable UK private hire licensing rules. Our registered or trading address is Nelson Business Centre, Cross Street, Nelson BB9 7NN, and our license number is PHO0121.
2. Contract with You
When we accept a booking, Padiham Airport Transfers enters into a contractual obligation as principal with the person making the booking to provide the journey. The driver is not the contracting party for the booking, and our responsibility is for the transportation service we arrange or provide.
We may allocate your journey to one of our licensed drivers or another licensed operator where permitted by law and licensing conditions.
3. Booking
All bookings are subject to availability and confirmation by us. A booking is only confirmed once you receive written confirmation from us by email, SMS, app notification, or another confirmation method we use.
You are responsible for making sure all booking details are accurate, including pickup location, destination, date, time, passenger numbers, luggage requirements, and any mobility or child-seat needs. We are not responsible for delays or failed service caused by incorrect or incomplete information provided by you.
4. Fares and Charges
Any fare quoted at the time of booking is based on the details provided and may be subject to change if the journey changes. Additional charges may apply for waiting time, extra stops, tolls, congestion charges, parking, airport fees, cleaning, or damage caused during the hire.
Where a fixed fare is quoted, it applies only to the journey details originally booked. If you change the route, destination, pickup time, or passenger count, we may revise the fare accordingly.
5. Payment
Payment must be made in full in accordance with the payment method and timing shown during booking or on our invoice. We may require advance payment, card pre-authorisation, or a deposit before the journey is provided.
If payment is declined, reversed, or not received, we may cancel the booking or suspend future services until the outstanding amount is paid.
6. Cancellations and No-Shows
If you wish to cancel a booking, you must notify us as soon as possible. Cancellation fees may apply depending on how much notice you give before the scheduled pickup time.
If you are not present at the pickup point at the agreed time, and we have not agreed otherwise, the booking may be treated as a no-show and charged accordingly. Waiting-time charges may also apply where the driver is required to wait beyond any grace period we provide.
7. Delays and Disruption
We will use reasonable care and skill to provide the booked journey, but we are not responsible for delays caused by traffic, road closures, weather, accidents, police directions, breakdowns, or other events outside our reasonable control.
If disruption occurs, we may adjust the route, reschedule the booking, provide a substitute licensed vehicle, or cancel the journey where necessary for safety or legal compliance.
8. Passenger Conduct
Passengers must behave safely and respectfully at all times. We may refuse or end the journey if any passenger is abusive, threatening, intoxicated, violent, or otherwise poses a risk to the driver, vehicle, or other passengers.
Smoking, vaping, illegal drugs, and dangerous or prohibited items are not permitted in our vehicles unless expressly allowed by law and by us.
9. Children and Safety
Passengers are responsible for ensuring that children travel in accordance with applicable UK law, including the use of child seats or restraints where required. If you need a child seat or booster seat, you must request it at the time of booking, and availability cannot be guaranteed unless confirmed by us in writing.
Where a suitable restraint is not available or cannot lawfully be used, we may refuse carriage if the journey cannot be completed safely and legally.
10. Luggage and Belongings
You are responsible for your personal belongings at all times. We do not accept liability for loss, theft, or damage to items left in the vehicle, except where liability cannot be excluded by law.
Luggage is carried subject to vehicle capacity and safe loading limits. We may refuse items that are oversized, hazardous, dirty, or likely to damage the vehicle.
11. Driver and Vehicle Standards
All journeys are carried out using appropriately licensed private hire drivers and licensed vehicles, where required by applicable law and local licensing conditions.
We may change the assigned driver or vehicle at short notice if needed for operational, safety, or licensing reasons. Such a change does not entitle you to cancel unless required by law.
12. Refusal of Service
We reserve the right to refuse, suspend, or cancel any booking where:
The booking details are false, incomplete, or misleading.
The passenger behaves in an unsafe, abusive, or unlawful manner.
Payment is not made or is disputed.
The requested journey would breach licensing, insurance, or road traffic requirements.
The vehicle would be used beyond its legal seating capacity or safe loading limit.
13. Liability
We will be responsible for losses caused by our negligence or breach of contract, subject to the limits allowed by law. However, we are not liable for indirect or consequential losses such as missed flights, missed appointments, loss of profit, or business interruption unless required by law.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
14. Complaints
If you are dissatisfied with any part of our service, please contact us as soon as possible with your booking reference and details of the issue. We will review complaints in a fair and timely manner.gov+1
If your complaint relates to licensing, driver conduct, or safety, you may also contact the relevant licensing authority at Nelson Business Centre, Cross Street, Nelson BB9 7NN.
15. Privacy and Data Protection
We process personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. Full details of how we collect, use, and store your data are set out in our Privacy Policy.
16. Cookies
Our website uses cookies to help it function properly, improve performance, and understand how visitors use the site.
Cookies are small text files placed on your device when you visit a website. Some cookies are strictly necessary for the website to work, while others are optional and may be used for analytics or preference settings.ico+1
Essential cookies are necessary for the website to operate and do not require consent.
Analytics cookies help us understand how visitors use the website so we can improve it. We will only use these cookies where you have given consent.rpclegal+1
Preference cookies may remember your cookie choices or other settings where applicable.
When you first visit our website, you may be asked to accept or reject non-essential cookies. You can change your preferences at any time through our cookie settings, if available.
You can also control cookies through your browser settings. Blocking some cookies may affect the functionality of the website.
17. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, operations, or legal requirements. The version published on our website at the time of booking will normally apply unless stated otherwise.
18. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, or where applicable, the laws of Scotland or Northern Ireland depending on the location of the service and the parties involved.
19. Contact Us
Padiham Airport Transfers
Nelson Business Centre, Cross Street, Nelson BB9 7NN
01282 414 414
booking@padiham-airport-transfers.co.uk
Pendle Borough Council
License Number PHO0121